FAQ
Serviced Apartments
What is a Serviced Apartment?
Your Brera is a stylish home away from home. Designed for comfort and extended stays, Brera apartments are furnished living, dining and sleeping spaces fitted with all the amenities you’d buy for yourself. Featuring coffee machines and kitchen appliances, tableware and bedding, high-speed internet and housekeeping service. In case you need more, simply refer to our Services à la Carte or chat with your building host who can offer local advice and help in pinch.
What services does Brera offer?
Brera offers a self-service laundry, housekeeping, and baby sets for your young ones. Housekeeping will make sure that your apartment is spotless, and that fresh towels and linen are in abundant supply. Cleaning once a week is filtered into the price of your stay, but you are more than welcome to request additional weekly cleans for an additional fee. Baby sets are comprised of all the ingredients for baby’s happy stay, complete with crib, high-chair, and crockery. For information about any of these, please refer to our Services à la Carte menu. We recommend our partner Urban Sports for sport activies without long-term contracts.
Why should I choose Brera over a hotel or a private lodging?
Brera offers all the contemporary comforts and necessary amenities, while being kind to your budget. It is a stylish home away from home, complete with laundry, dry-cleaning and housekeeping services when you want them and plenty of privacy and peace of mind when you don’t. Each of the buildings have a host who is ready to offer assistance, local tips and input that will help to make your stay as enjoyable as possible.
Booking with Brera
What is Brera’s length of stay policy?
Brera accommodates guests from 7 to 180 nights at a time. If you would like to discuss a different time frame, however, all you need to do is get in touch and let us know about it.
Does Brera charge online booking fees?
We wouldn’t do that to you. To skip reservation fees and added unnecessary fuss, just book directly on our website.
Will I have to pay a deposit?
We ask you to make the first month’s payment by credit card or bank transfer up to two weeks before arrival.
Our Flexrate gives you the possibility to pay the first month until up to four (for a stay of 2-27 nights) or seven days (for a stay up from 28 nights) before arrival.
Can I speak to a real person?
Of course. Our Brera Hosts will be delighted to meet you. Their main goal is to help iron out any kinks in your stay. You’ll find them in the Brera, or catch them on the phone from Monday to Friday between 8am and 6pm. We’ll make sure you receive their contact details via email with your booking information.
Do I need a credit card to make a booking?
Yes please. We debit this as mentioned above shortly before arrival (maximum for the first month) to guarantee your booking. Unless otherwise agreed, we will use these details to pay for your stay.
What is Brera’s cancellation policy?
Our cancellation policy depends on the rate you have chosen. There are two different rates:
1. Smart rates – can not be canceled after booking.
2. Flex rates – can be cancelled up to a few days before arrival, depending on the length of stay. After that we charge a cancellation fee of 14 days (for stays longer than 28 nights) or 50% of your stay (for stays shorter than 27 nights).
What payment methods does Brera accept?
We accept Visa, MasterCard, China Union Pay, JCB, Diners and Amex.
During the booking process there will be a 0,01 € request to verify the card. We are happy to use your credit card to pay your bills. We also accept Vpay and Maestro Cards on property.
Can I shorten my stay?
Yes, please see our cancellation policy for this:
1. smart rate – cannot be canceled free of charge after booking.
2. flex rate – a cancellation fee of maximum 14 days will be charged
Can I extend my stay?
With pleasure. To do so, simply check the availability of your apartment category with your Brera Host. In order to help secure your extended stay, let us know about your extension plans as soon as they come up.
Staying at Brera
What time can I check-in?
To check-in at any time, we ask you to download the HOTELBIRD app on your cell phone (Android or IOS) in advance to get into the building. You will receive a check-in email from us four days prior to arrival * Please check-in with the same email as the first email was sent (if this is not possible please follow the instructions in the check-in email) * On the day of arrival you will receive your digital key in the app up from 3pm to open the doors. If you have activated notifications in the app, you will receive corresponding push messages. Upon request, we will also be happy to create a key card for your entire stay.
What do I need for check-in?
We need your passport (by law international traveller need to leave a copy), the credit card you used for the booking or with which you want to pay and your anticipation to start your stay with us. Your host will be happy to welcome you personally (Mon – Fri from 8am to 6pm). We ask you to download the HOTELBIRD app for check-in on your cell phone.
What time can I check-out?
Usually before 11am. A week before your departure, your Brera Host will contact you to make arrangements at your convenience. Please note that while every effort will be made to accommodate a late check-out, it will fluctuate due to the availability of the apartments and at the discretion of your Brera Host.
Does Brera have a reception area?
While we may not have a reception area, that doesn’t mean we don’t have reception services. Your Brera Host will be on-site throughout the duration of your stay. They are available in person on weekdays between 8am and 6pm, and just a phone call away. For your convenience and security, keycard entry is possible 24/7. We also like to communicat via Whatsapp if you agree.
How can I reach my Brera Host?
We’ll make sure you receive the phone number of your Brera Host with your booking confirmation email. They are reachable by phone from Monday to Friday between 8am and 6pm, but are also on site on weekdays.
Is someone available for after-hours enquiries?
Your Brera Host will be available to offer any assistance that you may need. They are on site on weekdays. Their phone number will be sent to you with your booking confirmation email.
What should I do if I lose my keycard?
Panic! Just kidding. Simply make your way to either your Brera Host or our new automated keycard box. The box will ask for your PIN number, just type it in and a new keycard will be issued to you. Please note that we have to charge you a fee of €150,00 for each loosing of a keycard or if the lock & key service had to open your door.
Does Brera provide bed linen and towels?
Yes. Linen and towels are provided and changed once every week. If you would like a more frequent freshening up, please refer to our Services à la Carte to book our weekly housekeeping service.
Are there laundry facilities at Brera?
Brera Houses feature a modern laundry room with washing machines, dryers, irons and full-sized ironing boards. Dryers and washing machines are chargeable and can be controlled via the WeWash app.
What are my dining options?
All Brera apartments are fitted with an electric stovetop, fridge with freezer, microwave with grill function, as well as glassware, crockery, cutlery, and cooking and service utensils. If you would like to dine out, tap the local knowledge of your Brera Host for recommendations. You’ll get valuable and impartial advice, and directions to a location that you’ll savour. You may also want to use a delivery service – there is a wide variety available in Germany.
Does Brera clean the apartments?
All apartments are given a regular sprucing weekly. Please feel free to book additional cleaning at cost.
Can I park at Brera?
Some of the property offer their own parking lots. Please ask your host to help with parking requests.
Are Brera Houses secure?
Security is a major priority at Brera. Thanks to a state-of-the-art digital entry system, we ensure that only Brera tenants and their guests have access to Brera Houses. To make sure you don’t miss any wanted visitors or deliveries, each apartment is fitted with an intercom and a letterbox.